Question 1

Do you come to my location?

Accepted Answer

Yes. ProFixGo is a mobile automotive service. We can perform many diagnostics and repairs at your home, workplace, or another approved location. The area must be safe, legal, level, and provide enough working space.

Question 2

What vehicles do you service?

Accepted Answer

ProFixGo works on many American, Japanese, Korean, and European vehicles. Submit the year, make, model, engine, and requested service so we can confirm availability.

Question 3

Can you repair every problem as a mobile mechanic?

Accepted Answer

No. Many repairs can be completed at the customer's location, but some jobs require a vehicle lift, specialized shop equipment, extensive disassembly, machining, alignment, programming, or a controlled indoor workspace. We will review the request before confirming service.

Question 4

Do you provide free estimates?

Accepted Answer

Basic price ranges may be available for clearly defined services. Diagnostic time, inspections, travel, disassembly, electrical testing, and complex troubleshooting may require a paid appointment.

Question 5

Is the diagnostic fee included in the repair?

Accepted Answer

This depends on the type of service and the agreement provided before the appointment. The terms will be explained before you confirm the service.

Question 6

Can you diagnose a Check Engine light?

Accepted Answer

Yes. Service may include scanning trouble codes, reviewing live data, inspecting related systems, testing components, and developing a repair plan. A trouble code alone does not always identify the failed part.

Question 7

Can I buy my own parts?

Accepted Answer

Customer-supplied parts may be accepted for selected repairs after approval. ProFixGo cannot guarantee the quality, fitment, or warranty of customer-supplied parts. Additional labor charges may apply if the part is incorrect or defective.

Question 8

Do parts have a warranty?

Accepted Answer

Warranty coverage depends on the part manufacturer or supplier. If a covered part fails, the replacement part may be provided under the applicable supplier warranty. Labor may require an additional charge.

Question 9

Do you offer same-day service?

Accepted Answer

Same-day service may occasionally be available, but it is not guaranteed. Availability depends on location, schedule, parts, weather, and repair complexity.

Question 10

What payment methods do you accept?

Accepted Answer

Credit card, debit card, Zelle, cash, and other approved electronic payments. Accepted payment methods: [CONFIRM PAYMENT METHODS].

Question 11

Can you work in an apartment parking lot?

Accepted Answer

Possibly. The property must allow automotive work, the vehicle must be safely parked, and there must be enough space. The customer is responsible for obtaining property permission when required.

Question 12

What happens if it rains?

Accepted Answer

Outdoor appointments may need to be rescheduled if weather conditions make the work unsafe or could affect repair quality.

Question 13

Can you clear my warning light?

Accepted Answer

Warning lights should only be cleared after the system has been diagnosed and the underlying issue has been addressed or documented. Clearing a code does not repair the problem.

Question 14

Do you perform smog checks?

Accepted Answer

ProFixGo does not advertise official smog certification unless the required licensing and equipment are confirmed. We may perform diagnostic work related to Check Engine lights, emissions systems, and readiness monitors.

Question 15

Do you install customer-purchased brake parts?

Accepted Answer

Selected customer-supplied brake parts may be installed after confirming correct fitment. Labor warranty and parts warranty terms will be explained before service.

Question 16

Can you provide an exact repair price online?

Accepted Answer

An exact price may not be possible until the vehicle, required parts, location, and actual condition are verified. Estimates based on customer-provided information may change if additional damage or incorrect previous repairs are discovered.

Frequently Asked Questions